Privacy Policy

Effective Date: May 28, 2026

1. Introduction

Welcome to Loved One Check In. Your privacy is paramount to us, and we are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard the information you provide in order to deliver our text-based check-in service. By using the Loved One Check In service, you agree to the terms of this policy.

2. Information We Collect

To provide our service, we collect the following types of information:

• Subscriber/Account Information: This includes your name, email address, phone number, billing information (if applicable), and account credentials.
• Loved One Information: This is the essential data required for the check-in service, including the phone number(s) and preferred check-in name of the individual(s) receiving the automated text messages.
• Check-In Data: This includes the content, time, and status (sent, delivered, replied, or failure to reply) of the automated text messages we send and the text replies we receive from your loved ones.
• Usage and Technical Data: When you visit our website or use our application, we automatically collect certain information, including your IP address, browser type, device information, operating system, pages viewed, and the date and time of your visits. This information helps us maintain and improve our services.
• Cookies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

3. How We Use Your Information

We use the collected information primarily to operate, maintain, and provide the core functionality of the Loved One Check In service:

• Service Delivery: To schedule and send the automated check-in text messages to your loved ones and to process their replies.
• Alerts and Notifications: To notify you, the subscriber, if a loved one fails to respond to a check-in message.
• Account Management: To manage your account, process payments, and provide customer support.
• Service Improvement: To monitor usage, analyze trends, troubleshoot technical issues, and improve the functionality and user experience of our website and application.

4. Our Commitment: No Sale of Personal Data

We hold your trust and the privacy of your family’s data above all else.

Loved One Check In does not sell, trade, or otherwise transfer your personal information or your loved ones’ check-in data to third parties for their marketing or advertising purposes.

5. Disclosure of Information to Third Parties

We will only disclose personal information in the following limited circumstances:

• Service Providers: We may employ third-party companies and individuals (e.g., cloud hosting providers, payment processors, and SMS gateway providers) to facilitate our service. These third parties have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to:
  • Comply with a legal obligation.
  • Protect and defend the rights or property of Loved One Check In.
  • Prevent or investigate possible wrongdoing in connection with the Service.
  • Protect the personal safety of users of the Service or the public.
  • Protect against legal liability.
• Business Transfers: If Loved One Check In is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

6. Security of Data

The security of your data is important to us. We strive to use commercially acceptable means to protect your Personal Data, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your Personal Data, we cannot guarantee its absolute security.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: info@lovedonecheckin.com